Refund policy

At Rocket Card Syndicate, we take pride in the authenticity, condition, and careful handling of our products. As collectors ourselves, we understand the importance of preserving the integrity of sealed collectibles. To maintain fairness and protect both our customers and our business, all refund and return requests are assessed individually in accordance with the following terms.

Refund Eligibility

All refund, return, and exchange requests are subject to review and approval by Rocket Card Syndicate on a case-by-case basis. We do not offer refunds or exchanges for change of mind, accidental purchases, or changes in personal collecting preferences. Where a discretionary return is approved, the product must: Remain unopened, unused, and in its original factory-sealed condition. Retain all original packaging, seals, labels, and accompanying accessories. Be returned in the same condition in which it was supplied. Be accompanied by valid proof of purchase. Meeting these conditions does not automatically guarantee approval of a discretionary return.

Shipping Damage & Delivery Issues

All orders are packed with care using adequate protective packaging appropriate to the products being shipped. If your order arrives damaged, please contact us within 48 hours of delivery, where reasonably possible, and provide: Your order number. Clear photographs of the external shipping packaging. Photographs of the affected product and its condition. A brief description of the issue. Please retain the original shipping materials while your claim is being reviewed. Every report will be investigated individually. Refunds, replacements, or other appropriate resolutions will be considered based on the circumstances and applicable consumer protection laws.

Trading Card Contents & Pull Rates

Pokémon Trading Card Game products contain randomized contents unless explicitly stated otherwise. Rocket Card Syndicate does not guarantee specific cards, rarities, pull rates, grades, or monetary value from any sealed product. Dissatisfaction with the cards obtained from an opened product does not qualify for a discretionary refund or exchange.

Order Cancellations

Order cancellation requests must be submitted as soon as possible. Once an order has been processed, packed, or dispatched, cancellation may no longer be possible. All discretionary cancellation requests are subject to review and approval by Rocket Card Syndicate.

Refund Processing

Where a refund is approved, the refund will generally be issued to the original payment method, subject to the payment provider's processing timelines. Any applicable return shipping arrangements, charges, or other conditions will be communicated before the return is initiated. Refunds will only be processed after the necessary assessment has been completed and, where applicable, the returned product has been received and inspected. Nothing in this policy limits remedies or reimbursement rights required under applicable law.